Frequently Asked Questions

Please send us a request for quotation from our website https://www.pickupairport.online/quotation or send us an email at : info@pickupairport.online or you could send us a message from our live chat on the website. Our staff will reply to you promptly to help you with the reservation.

We would like to recommend you to make a reservation from our website. For urgent matters please reach us through our chat online or e-mail or our office phone +81 3 6410 4155

It will depend on the airport you will be landing at. For the Narita Terminal 1 will be North 2 or South 2 exit and the Terminal 2 will be South 3 exit. For the Haneda Airport Terminal 3 will be at the taxi pick-up point on first floor. There are chances that the meeting point would be changed. Our staff will guide you through the meeting point on the pick-up day. We will also send you an attachment of instructions to get to the pick-up location.

Yes, it is possible. We recommend you to make a confirmation and finish the payment 3 days before the pick-up date.

In general, the airport process will not be the same all the time (2 hours - 2.5 hours). Therefore, we would adjust your pick-up time based on the data we received from your quotation.

Unfortunately, we are not allowed to pick you up at the mandatory quarantine hotel due to government regulations.

Yes, we do accept cash on arrival with an additional fee of ¥ 1,000, and to prevent 'no show' on the pick-up date, customers who chose Cash / Credit Card on Arrival payment would need to be required to send us one of these documents in advance: 1. Japanese ID's Card (Zairyu Kado) 2. Japanese Drivers License 3. Japanese Health Insurance Card You could also send us a copy of your passport if you do not have any of those documents above. Our driver would depart after we have received your confirmation about the pick-up and it would take between 1 - 1.5 hours for Haneda Airport pick-up and 1.5 - 2 hours for Narita Airport pick-up. Hoping for your kind understanding on this matter.

It is free for the first hour, and there will be an additional fee of ¥ 2,000 / hour.

Once reservations are confirmed, our staff will send you an invoice with the total fee for the pickup. There will be a link attached to the invoice which will redirect you to the payment.

Positive PCR test will be counted as force majeure therefore there will be no charge for rescheduling.

You can make a reservation any time even at the last minute. But, we suggest you to make a reservation and confirmation as late as 1 day prior to the pickups to avoid last minute booking fees (please check our fare and policy for more details).

Usually, the bus will depart from the hotel around 14:00 or 16:00. Please provide us the name of the quarantine hotel that you're staying so we can suggest you the estimated time for the pickup.

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