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From: Haneda Airport

Zone A  (¥11,000)  > : Ota, Minato, Chuo, Shinagawa  
Zone B  (¥12,000)  > 
 : Shibuya, Shinjuku, Meguro, Chiyoda,
                                   Arakawa, Suginami, Sumida, Edogawa 
                                   Koto, Setagaya, Taito, Toshima, Nakano, Bunkyo.     
Zone C (¥13,000)   > 
: Adachi,  Nerima, Itabashi, Kita, Katsushika.     
Zone D (¥14,000)   > 
: Kawasaki City.    
Zone E (¥15,000)    > : Yokohama City.     
Zone F (¥13,000+)   : Exclude Tokyo 23 Wards.   
*For another destination please contact us.


From: Narita Airport

Zone A (¥23,000)   > : Shibuya, Shinjuku, Meguro, Ota, Minato, Chuo, Shinagawa,
                                   Chiyoda, Katsushika, Adachi, Arakawa, Suginami, Sumida, Edogawa,
                                   Koto, Setagaya, Taito, Toshima, Nakano, Bunkyo.
Zone B (¥25,000)   > : Nerima, Itabashi, Kita.
Zone C (¥28,000)   > : Kawasaki City.
Zone D (¥30,000)    >
: Yokohama City.
Zone E (¥23,000+)   : Exclude Tokyo 23 Wards.
*For another destination please contact us.


***       Bookings On Arrival                             : + ¥ 1,000

****     Bookings made from 07.00 - 21.59      : Standard Price
*****   Night-Time Pick-up 22.00 - 06.59        : + ¥ 2,000

****** To prevent 'no show' on the pick-up date, customers who chose Cash / Credit Card on Arrival payment would need to be required to send us one of these documents in advance:
1. Japan Residence Card (在留カード/ Zairyu Kado)
2. Japanese Driver License
3. Japanese Health Insurance Card
You could also send us a copy of your passport if you do not have any of those documents above. Our driver would depart after we have received your confirmation about the pick-up and it would take between 1 - 1.5 hours for Haneda Airport pick-up and 1.5 - 2 hours for Narita Airport pick-up. Hoping for your kind understanding on this matter.

The pick-up time will be adjusted to passenger's arrival time + 1.5 - 2 hours or based on passenger request. IF there is a delay of more than 60 minutes from the time that the passenger has requested, there would be an extra charge of 2,000JPY / hour.

Cancellation Policy

1. Cancellation of reservation more than 1 week before local pick-up time will be charged 10% of the total quoted price.

2. Cancellation of reservation 1 week before local pick-up time will be charged 25% of the total quoted price.
3. Cancellation of reservation 72 hours before local pick-up time will be charged 50% of the total quoted price.
4. Cancellation of reservation 24 hours before local pick-up time will be charged 100% of the total quoted price.
5. There would be no charges for any cancellation due to force majeure (Flight canceled due to extreme weather conditions, airport closures).

6. Rescheduling will be free of charge as late as 1 day before the pickup date.

7. Re-arranging the pick-up time/location or drop-off location on the scheduled pick-up date will be charged accordingly (2,000JPY/hr after the first free hours of waiting time or with a maximum of 100% of the total quoted price).


Refund Policy

1. Refund will be processed the day customer asks for cancellation and the amount will be received by the customer within 7 business days.
Note: The process would take longer than 7 days depends on the credit card/bank company.
2. Refund available via Credit Card, PayPal, or Japan Bank transfers.

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