*           PLEASE MAKE THE PAYMENT 1 DAY UNTIL 17:00 (JST) BEFORE THE PICKUP SCHEDULE
**         ALL PRICES ABOVE ARE TAX AND TOLLS INCLUDED

***       Bookings On Arrival                             : + ¥ 1,000

****     Bookings made from 07.00 - 21.59      : Standard Price
*****   Night-Time Pick-up 22.00 - 06.59        : + ¥ 2,000

****** To prevent 'no show' on the pick-up date, customers who chose Cash / Credit Card on Arrival payment would need to be required to send us one of these documents in advance:
1. Japan Residence Card (在留カード/ Zairyu Kado)
2. Japanese Driver License
3. Japanese Health Insurance Card
You could also send us a copy of your passport if you do not have any of those documents above. 

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Cancellation Policy

1. Cancellation of reservation 1 week before local pick-up time will be charged 25% of the total quoted price.
2. Cancellation of reservation 72 hours before local pick-up time will be charged 50% of the total quoted price.
3. Cancellation of reservation 24 hours before local pick-up time will be charged 100% of the total quoted price.
4. There would be no charges for any cancellation due to force majeure.

5. Rescheduling will be free of charge as late as 1 day before the pickup date.

6. Re-arranging the pick-up time/location or drop-off location on the scheduled pick-up date will be charged accordingly (2,000JPY/hr after the first free hours of waiting time or with a maximum of 100% of the total quoted price).

 

Refund Policy

1. Refund will be processed the day customer asks for cancellation and money will be received by the customer within 7 business days.
Note: The process would take longer than 7 days depends on the credit card/bank company.
2. Refund available via Credit Card, PayPal, or Japan Bank transfers.